Frequently Asked Questions
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What is the Status of My Order?
Once you have placed your order from Squash Cancer, we will send you a confirmation email to track the status of your order.
Once your order is shipped from Squash Cancer, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your Squash Cancer order from your "order history" section on your account page on the website.
Can I Change My Order?
Squash Cancer can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to the Squash Cancer support by using the contact us form.
Where Do You Ship?
Squash Cancer currently ships its gifts to cancer patients in the United States.
For shipping outside of the USA, please reach out to our support through our contact us.
How Long Does it Take to Ship My Order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
What Payment Methods Do You Accept?
You can purchase on our Squash Cancer website using a debit or credit card.
We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can choose these payment methods at checkout.
How Can I Track My Package?
Once you have placed your order, Squash Cancer will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your Squash Cancer order from your "order history" section on your account page on the website.
Do You Accept Returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 10 days of delivery
- The return is made within 30 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
How Long Does it Take to Process a Return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Does Squash Cancer Have Physical Stores?
We currently don't have any physical stores under our Squash Cancer brand name.